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 Home / Help / Policies / Trading Pledge February 25, 2017  

Multicolour.com  Policies

Good reasons to buy at Mutlicolour.com

Our aim is to ensure that you have a great shopping experience, finding the right product and at the right price.



  • Professional Service and Support

    Our buyers and gemologists are leaders in their fields. We buy rough gemstones at the source and process our own material. With a wealth of experience, our buyers, gemologists, cutters, and graders, inspect every stone to minimize the risk of misidentification.

    All Multicolour gems are natural. We make every effort to insure the accuracy of our descriptions. While we do photograph with favorable lighting conditions, we do not enhance or alter the colors of our images at all. We do not sell synthetic or lab created stones. Click here to learn more about some people behind Multicolour.com


  • Gemology and Third Party Certification

    Gemstones are unique creations of nature and do not always submit themselves easily to identification or classification by gemologists. In some cases even gemological laboratories cannot agree regarding the treatment, the origin, or even the final classification of a particular gemstone.

    When does a chrysoberyl show enough color change to be called an alexandrite? When is a pink or a purple sapphire considered to be red enough to be termed a ruby? When does a pink and orange sapphire contain the right percentage of each color to be called a padparadscha?

    Sapphires and rubies are generally enhanced by heat unless otherwise specified. This is a recognized industry practice and serves to enhance their existing natural beauty.

    These decisions are subjective rather than objective, – they depend on the judgment of the beholder. In borderline cases, we make every effort to provide detailed descriptions.

    Here in Bangkok, gemstone identification certificates are available from AIGS (Asian Institute of Gemological Sciences), Tokyo Gem Lab, or from the GIT (Gem and Jewelry Institute of Thailand).

    USD 15.00 / Mini identification report
    USD 30.00 / Full report with a photograph

    Certificates from GIA, AGL, (U.S.A.) or, SSEF (Switzerland), can also be arranged.


  • Treatments and Disclosure

    Stones like aquamarine, amethyst, tourmaline, and tanzanite may also be heated to improve their color. Emeralds are often oiled and this practice is also generally accepted in the trade provided that the oil used is almost colorless and not green. Treatments are disclosed in our stone descriptions except in cases where the information is unavailable.

    PLEASE NOTE THAT WE DO NOT ENHANCE OR ALTER THE COLORS OF OUR IMAGES AT ALL. WE DO NOT SELL SYNTHETIC OR LAB CREATED STONES

    SOME GEMSTONES ARE ROUTINELY ENHANCED AND THE TREATMENT IS ACCEPTED IN THE TRADE. PLEASE READ OUR STONE DESCRIPTIONS FOR A DETAILED DISCLOSURE IN CASE OF ANY ENHANCEMENTS OR REFER TO ACCEPTED GEMSTONE ENHANCEMENTS SANCTIONED BY THE GEMSTONE INDUSTRY AT GEMSTONE ENHANCEMENT GUIDE AND GEMSTONE ENHANCEMENT CODES AND DEFINITIONS FOR MORE INFORMATION.


  • Merchandise Availability and Full Customer Satisfaction

    The multicolour.com on-line database is current and any displayed items are available and can usually be shipped within 24 hours.

    Our online secure order checkout allow for numerous payment, shipping, and insurance options. Alternatively, you can use on-line escrow services for your transactions. Our products are also available at our office in Bangkok and at some of the more popular auction sites, such as Ebay.com and Yahoo.com.

    Multicolour Gems (multicolour.com) offers a full satisfaction guarantee. From the time you receive the shipment, you have 10 days to evaluate your order. If you are not satisfied with your purchase, you may return it for a full refund or credit, excluding shipping and insurance charges. Click here to review our Return Policy


  • Safe Shopping and Your Privacy Protection

    Our secure server software (SSL) is the industry standard for secure commerce transactions. Online payments are secured with a Thawte Digital Certificate. This ensures that the credit card information you enter on our secure form will be encrypted. If any other internet user intercepts the communication he/she will only be able to see it in an encrypted or (garbled) form. Click here to see full Security Statement.

    Our secure server software (SSL) is the industry standard for secure commerce transactions. Online payments are secured with a Thawte Digital Certificate. This ensures that the credit card information you enter on our secure form will be encrypted. If any other internet user intercepts the communication he/she will only be able to see it in an encrypted or (garbled) form. Click here to see our full Security Statement.

    At Multicolour Gems (multicolour.com), we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.


 

If you need to contact us then either telephone us on (+66-2) 233-2108 or (+66-2) 233-3821 anytime between 8.00am and 6.00pm ( GMT +7:00 ), 6 days a week or email at support@multicolour.com or by filling in the on-line help ticket form. Our goal is to respond to all emails within 24 hours of receipt.



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Quick Tips/
  • 100% natural
    We do not enhance or alter the colors of our images at all and we do not sell synthetic, lab created stones and stones which have been dyed, diffused, or irradiated.
  • Questions Answered
    If you have a question, please check the Frequently Asked Questions list. This will contains answers to many of the usual questions asked.
  • General Knowledge
    For specific product queries, please consult the on-line Gem Library. You will find a list of products we sell and various related guides and articles.

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